Collection Head

Role Purpose

To lead and manage the collections team, develop recovery strategies, reduce delinquency levels, and ensure achievement of collection targets while maintaining compliance and customer relationships.

Key Responsibilities

• Develop and implement collection and recovery strategies.
• Monitor collection performance and delinquency trends.
• Manage and guide regional/zonal collection teams.
• Ensure timely recovery of overdue payments and NPA accounts.
• Track collection KPIs and prepare MIS reports.
• Coordinate with legal, operations, and credit teams for recovery actions.
• Ensure compliance with company policies and regulatory guidelines.
• Conduct regular reviews with field collection teams.
• Handle escalated customer cases and settlement approvals.
• Drive process improvements to enhance collection efficiency.

Required Skills

• Strong knowledge of collections, recoveries, and NPA management.
• Leadership and team management skills.
• Analytical and MIS reporting abilities.
• Negotiation and conflict-resolution skills.
• Understanding of banking, NBFC, or microfinance operations.
• Proficiency in Excel and collection management systems.

Qualification

• Graduate in any discipline (MBA preferred).
• 8–15 years of experience in collections/recoveries, preferably in Banking, NBFC, or Microfinance sectors.

Key Performance Indicators (KPIs):

• Collection efficiency (%)
• Delinquency reduction
• NPA recovery rate
• Roll-forward and roll-back percentages
• Team productivity
• Recovery target achievement